Privacy Policy

1. Who Is Responsible for Processing Your Data

The controller of personal data is S.R.L. "Plast Regal", a company registered in the Republic of Moldova, operating under the Plastregal brand.

Company Details and Contact Information

• Company name: S.R.L. "Plast Regal"
• IDNO: 1005600059363
• Address: 210/2 Uzinelor Street, Chisinau, MD-2023, Republic of Moldova
• Email: info@plastregal.md
• Phone: (+373) 78 320 000
• Website: plastregal.md

For questions about personal data protection or to exercise your rights, you can contact us at info@plastregal.md.

2. What Personal Data We Collect

We collect and process only the data necessary to operate our website, communicate with visitors, and handle the requests we receive.

2.1. Information Provided Through the Contact Form

When you submit a request through the contact form on our website, we may collect:

• Your name;
• Your email address;
• Your phone number;
• The category of your request.

During subsequent communications, we may also process additional information that you voluntarily provide in connection with your request or project.

We use this information to contact you, understand your project's requirements, and prepare a response, consultation, or commercial proposal.

2.2. Technical and Browsing Data

When you use our website, our servers and associated technical services may process information such as:

• IP address;
• Browser type and version;
• Operating system and device type;
• Pages visited and the time of your visit;
• Technical data about requests sent to the server;
• Information needed to identify errors and protect our infrastructure.

This information may be recorded in the technical logs of systems used to host, manage, and secure the website.

The processing of this information depends on the configuration of our infrastructure and technical services.

2.3. Cookies and Preferences

Our website uses cookies to remember certain visitor preferences, including the selected language and choices related to analytics tools.

With your consent, cookies or similar technologies may also be activated to measure traffic and analyze interactions with the website.

Further information is provided in Section 4 of this Policy.

3. Purposes and Legal Bases for Processing

We process personal data only for specified, explicit, and legitimate purposes, based on the legal grounds provided in Article 6 of Law No. 195/2024.

3.1. Handling Requests and Preparing Proposals

We use the information submitted through the contact form to review requests, communicate with interested individuals, and prepare potential proposals or collaborations.

Legal basis: Article 6(1)(b) of Law No. 195/2024, when processing is necessary to take pre-contractual steps requested by the data subject, or Article 6(1)(f), when we pursue our legitimate interest in responding to general inquiries addressed to the company.

3.2. Website Operation and Security

We process certain technical data to ensure that our website operates properly, identify errors, prevent unauthorized access, and protect our digital infrastructure.

Legal basis: Article 6(1)(f), the controller's legitimate interest in maintaining the operation, integrity, and security of its digital services.

3.3. Remembering Visitor Preferences

We use functional cookies to remember language preferences and manage choices relating to consent for optional services.

Legal basis: Article 6(1)(f), the legitimate interest in ensuring website functionality and managing preferences, subject to the applicable legal requirements for storing information in the browser.

3.4. Analyzing Website Usage

With your consent, we use analytics tools to understand how visitors interact with our website, evaluate page performance, and identify opportunities to improve the browsing experience.

Legal basis: Article 6(1)(a), the data subject's consent.

Refusing consent for analytics tools does not prevent you from accessing website content or submitting a request through the contact form.

3.5. Compliance with Legal Obligations and Protection of Rights

In certain situations, we may process or retain personal data when necessary to comply with a legal obligation, respond to official requests, or establish, exercise, or defend legal rights.

Legal basis: Article 6(1)(c), where an applicable legal obligation exists, or Article 6(1)(f), as appropriate, to protect the company's legitimate interests.

4. Use of Cookies

Cookies are small files stored by your browser that allow a website to remember certain information about your visit or preferences.

The Plastregal website uses its own cookies and may use cookies provided by external services, depending on the features enabled and the choices made by visitors.

4.1. Functional Cookies

These cookies support website functionality and help remember certain user preferences.

Cookie: cookieContest

This cookie is used to remember the acceptance of optional cookies and manage the loading of analytics tools.

• Provider: Plastregal
• Purpose: Remembering consent confirmation
• Duration: 12 months
• Type: First-party cookie

Cookie: i18n_locale

This cookie is used to detect or remember your language preference so that the website can display content in your selected language.

• Provider: Plastregal
• Purpose: Remembering language preferences
• Duration: 12 months
• Type: First-party cookie

4.2. Analytics Cookies

With your consent, we may use analytics cookies to collect information about how visitors use our website.

This information may include:

• Pages visited;
• Duration and sequence of interactions;
• Browsing events;
• Device and browser type;
• Technical data and identifiers used by analytics services.

The analytics tools we use include Google Analytics 4, managed through Google Tag Manager.

4.3. Managing Preferences and Withdrawing Consent

You can accept or reject optional cookies without affecting your ability to use the website's essential features.

You can change or withdraw your consent to analytics tools at any time through the "Cookie Settings" option available in the website footer.

Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

You can also manage or delete cookies through your browser settings.

Deleting certain cookies may cause the website to ask for your preferences again during your next visit.

5. Google Tag Manager and Analytics Services

The Plastregal website uses Google Tag Manager, a tool provided by Google, to manage measurement and analytics services.

Google Analytics 4 is configured through this tool and is used to evaluate website traffic and visitor interactions.

5.1. Data Processed by Analytics Tools

After you provide your consent, analytics services may process information such as:

• Pages visited;
• Timing and duration of interactions;
• Browsing-related events;
• Device and browser type;
• Technical session information;
• Online identifiers used to measure traffic.

When you navigate between website pages, the application may send technical events to measure page views, including navigation that does not require a full browser reload.

This information is used to analyze website performance and improve the user experience.

5.2. Service Providers

Google Tag Manager and Google Analytics 4 are services provided by Google.

Processing performed through these services may involve infrastructure and entities within the Google group, depending on the applicable configurations and the provider's contractual terms.

More information about Google's privacy practices is available at policies.google.com/privacy.

5.3. Consent for Analytics

Optional analytics tools are loaded by the Plastregal application after consent has been confirmed, according to the mechanism implemented on the website.

If consent is withdrawn, further loading and transmission of data for analytics purposes must be stopped in accordance with the preference expressed.

6. Embedded Map on the Website

The contact page of the Plastregal website includes an embedded map designed to show the company's location and help visitors find us.

6.1. Data Transmitted to the Map Provider

When the map loads, your browser may communicate directly with the external service provider.

During this process, information such as the following may be transmitted:

• IP address;
• Browser type and version;
• Device information;
• Technical data related to loading the map;
• Cookies or identifiers used by the provider, depending on the service configuration.

6.2. Service Provider

Map provider: Google Maps.

The map is embedded through an external service, and any data processing performed by its provider may be subject to that provider's own Privacy Policy.

Under the configuration reviewed, the map may load when the contact page is accessed, regardless of whether analytics cookies have been accepted.

7. Who We May Share Your Data With

Your personal data may be accessed or disclosed only to the extent necessary to fulfill the purposes described in this Policy and in accordance with applicable law.

7.1. Authorized Plastregal Personnel

Information submitted through the contact form may be accessed by authorized employees or representatives of the company who handle requests, proposals, and relationships with potential customers.

Access must be limited to individuals who need this information to perform their professional responsibilities.

7.2. Service Providers and Technical Partners

Depending on the services used, your data may be processed by the following categories of providers:

• Hosting and technical infrastructure providers;
• Website development, administration, and maintenance partners;
• Email and communication service providers;
• Analytics service providers activated with consent;
• Map service providers;
• Infrastructure security and administration service providers.

When a provider processes personal data on behalf of Plastregal, the relationship must be governed by appropriate data protection agreements, in accordance with applicable law.

7.3. Public Authorities and Other Entities

Personal data may be disclosed to public authorities or other entities when a legal obligation or another applicable legal basis requires or permits such disclosure.

We do not sell visitors' personal data.

8. International Data Transfers

The use of international digital service providers may involve transferring, storing, or accessing personal data from other countries.

These operations may occur, for example, in connection with analytics services, technical infrastructure, or other external services used by the website.

8.1. Conditions for International Transfers

Transfers of personal data to other countries must be carried out in accordance with Chapter V of Law No. 195/2024.

Depending on the destination and the circumstances of the processing, a transfer may require an adequacy decision, appropriate safeguards, or another condition permitted by law.

8.2. Providers and Safeguards

For transfers that actually take place, Plastregal must identify the relevant recipients and countries, the applicable legal transfer mechanism, and, where appropriate, how data subjects can obtain information about the safeguards used.

9. How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

The retention period depends on the nature of the information, the purpose of processing, and any applicable contractual or legal obligations.

9.1. Contact Form Requests

Data submitted through the contact form is retained for the period necessary to review and resolve the request.

Afterward, it may be retained to manage correspondence, potential pre-contractual steps, or the defense of legal rights, to the extent justified by an applicable legal basis.

Retention period or applicable criteria: 12 months.

9.2. Data Associated With Contractual Relationships

When a request leads to a contract or collaboration, certain data may be retained in accordance with applicable contractual, accounting, and legal obligations.

The specific retention periods depend on the type of documents and the relevant legal requirements.

9.3. Technical Data and Security Logs

Technical data may be retained to identify errors, monitor infrastructure operation, and investigate security incidents.

Retention period or applicable criteria: 12 months.

9.4. Cookies and Analytics Data

For the first-party cookies identified in the application:

• cookieContest: 12 months;
• i18n_locale: 12 months;
• Analytics cookies: According to the retention periods configured for the external services used.

Data collected through Google Analytics 4 is also subject to the data retention settings configured within that service.

Data retention period configured in Google Analytics 4: 12 months.

9.5. Deletion or Anonymization of Data

When the applicable retention periods expire, personal data is deleted, anonymized, or retained further only where a valid legal basis justifies continued retention.

Personal data must not be retained longer than necessary for the purpose for which it is processed.

10. Your Rights

Under Law No. 195/2024, you have rights regarding the processing of your personal data.

These rights may be exercised under the conditions and within the limits established by applicable law.

10.1. Right of Access

You have the right to request confirmation as to whether your personal data is being processed and to receive information about the purposes of processing, categories of data, recipients, and retention periods.

Under the conditions established by law, you may also request a copy of the personal data being processed.

10.2. Right to Rectification

You have the right to request the correction of inaccurate personal data and the completion of incomplete information, taking into account the purposes of processing.

10.3. Right to Erasure

You have the right to request the deletion of your personal data in the situations provided by law, including when the data is no longer necessary for the purpose for which it was collected.

The right to erasure may be restricted when retaining the data is necessary to comply with a legal obligation or for other reasons recognized by law.

10.4. Right to Restriction of Processing

You have the right to request that the processing of your data be restricted in certain circumstances, for example, when you dispute the accuracy of the data or the lawfulness of its processing.

10.5. Right to Data Portability

In the cases provided by law, you have the right to receive the personal data you have provided in a structured, commonly used, and machine-readable format.

You may also request that this data be transferred to another controller when the legal conditions are met.

10.6. Right to Object

You have the right to object to the processing of your personal data based on a legitimate interest, under the conditions provided by law.

Following such a request, we will assess whether compelling legitimate grounds exist that justify continuing the processing.

10.7. Right to Withdraw Consent

When processing is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

10.8. Rights Regarding Automated Individual Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly